Am I locked into a contract?
Not at all! Service is month to month or annual, and there are no contracts. You have the freedom to cancel the plan at anytime.
We’ll be sad to see you go, but we understand the importance of freedom to make the best decisions for your business.
Does it matter which web host I use?
We definitely recommend working with a quality web host, but we’ll be happy to work with whoever you’ve chosen. If you’re looking for a quality hosting provider, we can make some recommendations based on your needs.
Will you support more than one site?
Our support plans are for one website only. You are welcome to add additional plans.
We also work with agencies, as well as plugin and theme shops to provide site management for their clients. Our plans are not suited for multi-site WordPress install.
How does support works?
We support your WordPress website needs. Our support gives you access to expert WordPress advise and troubleshooting. Once we check your details and activate your account, you are welcome to submit your task. We can upgrade your plan if it’s not in your current plan.
What is your task work time?
Most supported small tasks are completed between Monday to Friday, during normal business hours. We monitor urgent incoming tasks over the weekend, so if there’s an issue we can resolve it.
Can you help me with a specific task?
Here’s a list of tasks we can help you with. If you can’t find your specific task on this list or are still unsure of whether we can help, send us an email and we’ll be happy to help you.
What happens if a plugin or theme update breaks my site?
If the site breaks for an obvious or known issue we will immediately fix the issue. If the fix is unknown or not immediate, we will roll the site back to the most recent backup created before the update.
We will spend an hour of time fixing the issue. If we cannot fix, we will give you a time and cost estimate and let you decide if you’d like us to move forward.
What happens if my site is flagged as malware?
This happens to thousands of sites daily and will not destroy your online presence. We can quickly help you resolve these issues and clear your flags from search engines.
In these instances, we will forward the required information to our security partner at Sucuri Security. Their team of experts will help investigate and help clean your site.
What information do I need to provide?
WordPress Admin Login, FTP/SFTP, cPanel access and password access. If you are unsure of how to provide us with those details go ahead and sign-up, we will get in touch with you to help get the access we need.
What if I don’t need monthly support?
Currently we offer site migration service outside of our plans. If you’re looking for some other services, we provide discounted rate for Managing Site clients, to $69/hour.
Do you offer web hosting?
We don’t provide web hosting. We provide maintenance support, backups, security, performance and updates for your WordPress site. We work with the web host of your choice.
What kind of support requests can I submit?
Things like theme/plugin installations, updating colors and fonts, adding new plugins, configuring a slider and so on. View the full list of tasks here.
If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done, or can quickly upgrade you to a higher plan.
How do I request additional support?
Simply submit support task request. We provide discounted rate for our professional development for Managing Site clients, to $69/hour.
This discounted developer time is subject to review by Managing Site. It cannot be used for new projects or anything outside of the existing site’s domain/ WordPress installation.
What’s your refund policy?
Because of the nature of monthly and annual service, we do not refund after one month of signup and use of our services. Refer to our Terms of Service for review of full conditions.
Which payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month for monthly or annual for yearly on a recurring basis until you decide to cancel your plan.